Privacy Policy

Updated June 14, 2022

This Privacy Policy explains how we use, disclose and protect the information we collect about you (“Personal Information”), and what options you have. This Privacy Policy applies to visitors to (“Website”) and our online customers. By visiting or using our website, you agree to this privacy policy.

This Privacy Policy does not apply to information collected by third-party websites that may post links or advertisements on or accessible from our site. Information collected by these affiliated companies or third-party websites is subject to their own privacy policies.

Personal Information We Collect and How We Use It

This section of our Privacy Policy describes the categories of information collected by Podiums Canada. We collect this information:

  • automatically when you visit and browse our site or use applications downloaded from it;
  • directly from you when you register, update your account and/or profile, personalize a product or use our graphic services, place an order, use applications downloaded from our website or contact our customer service;
  • indirectly from third party companies, including social media websites; and
  • directly from third-party companies, and we may integrate it with existing information we collect about our customers.

If you are a registered Podiums Canada customer, we link the automatically collected data to other information we collect about you. You have the option of not providing information. However, withholding information may prevent you from using certain features of our website. Similarly, if you do not want us to place certain cookies on your device, our website will only have limited functionality (see “Cookies and similar files” below).

The Website is not intended for use by children under the age of sixteen and children under the age of sixteen are prohibited from creating an account or providing their personal information.

Type of personal information we collect

How we use them

  • Contact information (your name, address, email address and telephone number)
  • Data relating to navigation and use of the site (including the date and time of your visit and the way in which you use our website and our graphic services, and access their content)
  • Purchase and transaction history
  • IP address, browser settings and related information
  • Managing your account
  • Allow you to log in, browse the site and make purchases
  • Execute your order
  • To provide customer service and quality assurance, including sending you service messages, text messages, emails or telephone calls to inform you of the status of your order and its delivery and to invite you to tell us about your comments about our website, products, services and customer service team.
  • Customer analyzes
  • Market our products and services 
  • Improve or personalize your online experience and our communications with you
  • Operational uses, including site optimization and fraud detection and prevention
  • Your password
  • Managing your account
  • Allow you to log in and make purchases using Saved Payments
  • Payment information (such as credit card or bank account details)
  • Allow you to make purchases or register for a subscription service
  • Store them for future purchases, but we only retain card information if you specifically request it
  • Information you add to personalize your products or request graphic services, such as text or image uploads
  • Execute your order
  • Store your personalized products for later use
  • Managing your account
  • Customer analyzes
  • Market our products and services 
  • Improve or personalize your online experience and our communications with you
  • Operational uses, including site optimization, copyright detection, and fraud detection and prevention
  • Session replay records (such as mouse movements, clicks, typing, and scrolling)
  • Operational uses, including site optimization
  • Contacts with customer service
  • Provide customer service and quality assurance
  • Managing your account
  • Allow you to log in, browse the site and make purchases
  • Execute your order
  • Customer analyzes
  • Market our products and services 
  • Improve or personalize your online experience and our communications with you
  • Operational uses, including site optimization and fraud detection and prevention 

We may use personal information for other purposes, but only if you have given your consent to do so. For example, if you review a product, you consent to us posting that review on our website. Please note that reviews posted on our website are public; therefore only provide information that you are willing to share publicly. When you enter a contest or sweepstakes, you may share information about yourself that we may disclose publicly if you are the winner.

Who has access to your information?

We limit access to your information to those employees who need to use that information and who are required to protect it and keep it confidential.  

We may also provide the information we collect about you to other companies, who may process it on our behalf, including companies that assist us in the following areas: 

  • Execution or delivery of your order
  • Data storage and security
  • Payment processing
  • Marketing, analysis and fraud detection activities
  • Customer service

We may also share this information if required or permitted by law, such as when we believe that such disclosure is appropriate to cooperate in an investigation of activities deemed illegal, enforce our terms and conditions or protect our rights or our property or those of others.

Finally, we may provide your information to one or more third parties in the event of a merger, acquisition or corporate reorganization affecting us.

How long do we keep your information?

We retain your personal information only as long as necessary to fulfill the purposes for which it was provided or because we are legally required to do so. In particular, we retain your information, including graphics you upload or use to personalize products, for as long as you have an account.    

What are your rights to access and control the use of your information?

You have the right to:

  • access your personal data;
  • unsubscribe from marketing campaigns or withdraw any specific consent you have given us;
  • request a copy of the personal data we process;
  • have errors in your personal information corrected;
  • have your personal information deleted (or changed so that you are not identifiable) or restrict how we use it, but in either case only in the specific circumstances required by law; and
  • file a complaint with your local data protection authority.

You can contact customer service to exercise any of the rights listed above by visiting the Contact Us page of this website. If you wish to change your name, email address, password, communication preferences and/or optional membership after registering, you can access your account by logging into My Account and selecting Update. account update. You can also request these changes by emailing or by writing to:

Podiums Canada

2065 Des Laurentides, CSP 43069

Laval (Quebec) H7M 6A1


Cookies and Similar Files

Our website uses "cookies" and files similar to cookies. Cookies are alphanumeric identifiers created by your browser at our request and stored in an approved and standardized location on your computer.

In order for you to use all of the online shopping and personalization features, your computer, tablet or mobile device must accept cookies. Most web browsers accept cookies by default, but allow users to decline them by changing browser preferences. If you have configured your browser to refuse cookies, some aspects of our website, including our shopping cart, will not function properly. However, if you prefer to control or delete cookies, see the explanations on managing cookies in the “Types of cookies” section.

We also use ETag entity tags to store a unique customer code that allows us to identify you when you return to the website and to find your preferences and past orders. Clearing your browser cache will remove all ETag entity tags.

If you receive emails from Podiums Canada, we may use web beacons and similar technologies to track whether you have opened the message and clicked on any links within the message.

We use third-party advertising companies to serve ads on our behalf. These companies may use a cookie or similar technology to tailor the advertisements you see, track your response to advertising, and measure advertising effectiveness. We may also provide personal information to these companies to help them deliver more relevant advertisements on our behalf. This Privacy Policy covers the use of cookies and similar files by Podiums Canada only but does not cover their use by advertisers or third-party websites linked to our site.

Types of Cookies

Our website uses the following types of cookies:


cookies We use these cookies to allow you to access the functionalities of our website, to manage your preferences (such as language or tax settings) and to follow the statistics necessary to meet contractual requirements.


replay cookies We use these cookies to track how you interact with our website as you explore it and how you personalize products, in order to improve the site and your customer experience.

Session Replay Data includes, but is not limited to, mouse movements, clicks, typing, scrolling, and other actions you take while browsing our website and customizing your products. We do not use session replay cookies on pages that may contain payment information.

Functional Cookies

We use these cookies to test new site features, detect errors, analyze site usage, receive user feedback, and provide you with a more relevant and personalized experience based on your interests and interactions.

Even if you decline functional cookies, we may still use other information we collect about you to personalize your Podiums Canada experience. For example, we may use data about past purchases, information gathered from saved graphics in your portfolio, or information you explicitly provide about your brand, for personalization purposes. 

Advertising Cookies

We use these cookies to show you advertisements and offers that are relevant to your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns.

Use and Disclosure of Information

We use and disclose the information we collect about you to maintain, improve and administer our website, to operate our business, to provide the products and services you request, to administer your account, to inform you about products and services that may be of interest to you and to personalize your online experience.

Business Operations: In order to carry out certain business functions, such as order fulfillment, emailing, or marketing, we sometimes engage other companies to perform services on our behalf. These companies may be located outside of Canada. We may disclose the personal information we collect about you to these companies to enable them to provide these services, but these companies are not permitted to use it for any purpose other than to fulfill their contractual obligations to Podiums Canada.

Third Parties: In addition, we may share the information we collect with other companies with whom we have entered into joint marketing agreements.

Law enforcement, protection of Podiums Canada and our customers: Podiums Canada reserves the right to release personal information, including account information, when we believe such release is appropriate to cooperate in an investigation of relevant activities. illegal, enforce our Terms of Use, or protect the rights or property of Podiums Canada or others.

Merger, Sale or Acquisition: In addition, it is possible that in the future another company may acquire Podiums Canada or its assets. It is also possible that Podiums Canada may partner with or purchase another company in order to continue operations as a combined company. If this occurs, information about our customers, including your personal information, may be transferred to the new business entity as one of Podiums Canada's assets. If so, we will update this policy to reflect any change in ownership or control of your personal information.

Access and Accuracy of Your Personal Information

If you believe that the personal information we hold about you is not accurate, complete or up-to-date, please contact Podiums Canada Customer Service at the contact information listed above.

You can request access to the personal information we hold about you. In general, we will provide you with this access, except in limited circumstances where the law allows us to refuse it. You should direct all inquiries to Podiums Canada Customer Service. We may charge a fee for providing such access, which will not exceed our reasonable expenses incurred in responding to your request, including photocopying and administrative costs.

You may also contact us to discuss your questions or concerns regarding the processing of your personal information, including to file complaints of violations of applicable privacy laws.

Links to products and services of third-party companies

When you visit or use the Website, you may be presented with an offer to purchase products or services from third party companies. These products and services are offered and provided by independent companies that are not owned or operated by Podiums Canada. If you click on one of the offers presented, you will be redirected to the third-party company's site, and any information you provide in response to the offer will be collected and used by that third-party company. The information you provide to the third-party company and your dealings with it are governed by that third-party company's privacy and other policies.

Your choices

We offer you a variety of choices about how we use and share your personal information.

Communications from Podiums Canada:If you do not wish to receive email communications from Podiums Canada about our own or third-party products and services that may be of interest to you, you can update your preferences in the My Account section of the website. You can also click on the unsubscribe link at the bottom of any of our emails. You may also request to be added to our do not call list and/or our do not email list by contacting us through the Contact Us page of this website. Be sure to include your exact name, email address, mailing address, and phone number(s), as well as the list(s) you want to be on (Do Not Call and/or Do Not Mail).

Deactivation of your account: You may also request deactivation of your Podiums Canada account by contacting customer care at or by writing to the address below to request account deactivation. Please note that your personal information may remain in our archived records after your account is deactivated.

Website security

We maintain physical, electronic and procedural safeguards designed to help us protect your non-public personal information. For example, we use Secure Socket Layer (SSL) technology to encrypt your credit card information when you purchase products from our website. When you create an account with Podiums Canada, you choose a password to protect account information. A password is only as strong as you give it: you must choose a unique password and keep it in a safe place. You can change the password as often as you like by going to My Account.

Podiums Canada allows access to your personal information only to those who need it to administer your account, to provide or inform you about products and services, or to maintain, improve or administer our website.

As part of hosting certain websites and other products and services provided to you, we may need to access data about your end users or customers. We generally process and use the data of these end users and customers on your behalf and according to your instructions.

Changes in Privacy Policy

Podiums Canada may revise this Privacy Policy from time to time by posting a revised Privacy Policy on our website and indicating the last modified date at the top of the Privacy Policy. If we make material changes to the Privacy Policy, we will post that the Privacy Policy has changed on the main page of the Website. We reserve the right to modify this privacy policy at any time, so please review it frequently. 

Connection problems

Our login process is designed to protect your privacy. If you are having difficulty logging into our website, please ensure that you are using your registered email address and/or the correct password. If you are using your registered email address and the correct password, but continue to have difficulty logging into our site, please contact Customer Service.

Order confirmation

Podiums Canada sends an email notification confirming acceptance of each order you place, to the email address you provided to us when creating your Podiums Canada account. If you receive a confirmation for an order that you did not place, please notify us immediately by email to customer service.